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Under normal circumstances, if you order and pay in the same day, the goods will be shipped the next day (if you pay in the morning, the goods will be shipped in the afternoon generally), if the shipping time is weekend, we will choose one weekend day to ship according to orders amount. In case of big holidays, we will correspondingly delay. Normally, small parcels will take 4-7 working days to arrive at the frequently transported countries--United States, United Kingdom, German, France; Canada, Australia, Russia usually need 4-7 working days; remote countries need 7-12 days. And if the group place large orders, delivery time will be increased 10-15 days on the basis of the above.
-Delivery Time (including the order day)
-United States, United Kingdom, German, France (4-7 working days)
-Canada, Australia, New Zealand, Russia (7-12days)
-Remote countries, non free shipping (10-15 days), please contact our customer service for detailed shipping cost information.
---- If you want to return your items, you must contact us for our shipping address. And all items must be with original status: unworn, unwashed, and with all tags attached.
---- Before you place an order, you need to confirm the color, size and style we offered, and if it is not the quality problems, return shipping fee should be paid by buyer.
---- If it is the quality problem or mistaken version, please take photos of the item and send the pictures to us. We will take full responsibility for the quality problem item.
---- If you would like to exchange for other style or request refund, please inform us the tracking number after the items be shipped back. Once we receive the items, we will ship the new item you reorder or refund your payment.
---- We are not responsible for packages lost in transit.
---- If you have any questions about returning your products, please contact us!
We do our best to provide you 100% satisfaction. If you want to apply a return, please first contact our customer service and informed of the reason for returning. All items sent back to us must be complete in the original condition with all tags and labels: unused, not worn, altered or washed, etc. you can enjoy return service, over the period required we will not to return or exchange.
No return or exchange under these situations:
1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
2) We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.
3) We do not accept items that are unauthorized, packaged incorrectly, or improperly insured. We appreciate your understanding.
If you have placed an order and would like to cancel it later, please contact our customer service representative as soon as possible. But if your order has been dispatched, we will have no way to cancel it. Thanks for your understanding.
If you did not receive your tracking number within 3 days after placing your order, your e-mail server may have treated it as spam. In this case, please contact us for assistance.